Returns and refunds


At this time, we are unable to offer free returns.

Step 1

Fill out your Returns Form provided.

Step 2

Repackage and label your return; be sure to include your filled out Returns Form.

Step 3

Ship your item back to us at this address:

Elkstone Strand House

20 Strand Road

Derry / Londonderry

Northern Ireland

BT48 7AB

We strongly recommend using a traceable postal service to ensure your parcel arrives at the correct address.


If for any reason, you are unhappy with your purchase and would like to return an item to us, we are happy to offer you a refund up to 14 days after you receive your order from us. After 14 days, you may be entitled to credit applied to your online membership.

If you’d rather, you can return it in-store. It is the policy that we refund the original card or Paypal account that was used to purchase the item. Proof of purchase is required for all returns.

For items that have been delivered which are faulty, we are happy to refund you the cost of postage.

The item must be in a new, unused and unworn condition and in its original packaging, with all the tags still attached. For full details of our Returns Policy, please see section 7 of our Terms & Conditions.


If you have received a faulty item, you may be entitled to a refund on your postage. Please let us know you have received a faulty product by e-mailing us at with your order number, the fault & a picture if possible. This will allow us to speed up the refund process.


If you have any queries about returns, please don’t hesitate to email

Covid-19 Extended Returns

We are now offering 30-day returns on non-sale items & 14-day returns on sale items.

Refunds on Orders That Contain Free Shipping

Free deliveries are given on all orders above the free delivery threshold amount. Any partial returns which make your total spend below the free delivery threshold will incur local delivery costs, therefore this cost is deducted prior to your refund.

Please reach out to us via email should you have any questions.

Returns Sent Without Sufficient Information

If you send your parcel with inadequate information, it can be very difficult for us to process your refund. Please ensure that all returns slips are filled out in full with your order ID clearly visible. This will ensure your refund is processed in a timely fashion.